Telkom refuses to pay back deposits

After multiple attempts to communicate with Telkom they have blatantly refused to close my account, repay my deposit or refund my credit balance. <br> <br> My original request was made on the 23rd of February 2016, a request that they ignored. I then retried multiple times which they have also ignored.<br> <br> They have also now charged me for another month of service due to their delay. I have requested a credit note which they have ignored.<br> <br> After reporting them to the NCC they closed my account but did not communicate anything to me. I went to the Hatfield office to find out what is going on because calling or emailing Telkom is futile. After refilling out the forms I had filled out multiple times before AND paying for yet another month that they said I owed before my deposit could be refunded Telkom still has not repaid my deposit. <br>