Telkom refuses to lift account suspension

I had my account suspended. I made payment via EFT on Friday the sixth of September 2019. After numerous calls to the call centre only to he told that the system is automated and that I have to wait for their system, I made my way to Threr Rivers Telkom on the 10th of September 2019 only to be told that due to a fault on Telkoms side, I have to wait 7 to 14 working day before they will be able to lift the suspension.

****************.... Does the consumer protection act not prohibit them from expecting payment on no services delivered?