Telkom Refuses to honor warranty on Samsung S4

IMEI: *** Samsung S4 was handed in on 3 Oct 2015 @ Telkom Direct Alberton on <br> Job Card No TRJ007462 with a fault :Phone Not Charging. <br> According to Samsung we have 2 x warranties on the handset. Either 1 screen replacement and 1 pc board replacement or either 2 of each mentioned. Water Damage was included in the warranty. However, the only problem was that the phone wasn't charging. We used to charge the battery on another S4 in the house until we had a chance to take it in.<br> Now they tell us we have to pay in over R1700 for repairs. Furthermore they are utterly RUDE and give little or no help at the branch at all. We do not know where the phone is now, all we have is the document with the job card. <br> The Phone was in once before for a screen replacement but it still has 1 screen or pc board replacement left over according to Samsung. Someone called us a few weeks back saying if we do not pay, we must pay R188 for some or other costs. This is a ****. I want my phone back A.S.A.P. And please HONOR your WARRANTY!<br> <br> I Have had enough of Telkom's Issues on Service Delivery.<br>