TELKOM REFUSES TO HELP ME AT CUSTOMER CENTRE IN WONDERPARK

IVE BEEN A CUSTOMER FOR TELKOM FOR YEARS. I HAVE A FEW CONTRACTS AS WELL. I HAVE ASKED TO CANCEL A CONTRACT THAT HAS EXPIRED. I WENT TO WONDERPARK, WITH ALL MY BUSINESS DOCUMENTS, AND I WAS NOT HELPED BY THE AGENT. WHY IS IT SO DIFICULT TO CNCEL AN EXPIRED CONTRACT. NOW I AM REQUESTED TO GO REGISTER ONLINE, SCAN THE DOCUMENTS, AND SO ON. BUT WHEN I TOOK OUT THE CONTACT, I WENT INTO A BRANCH AND I WAS HELPED. DOES TELKOM DO THIS ON PURPUSE? DO WE NOT HAVE A RIGHT TO GO TO A BRANCH WITH THE DOCUMENTS AND CANCEL THE CTRACT?? AS I DO NOT KNOW HOW TO SCAN MY DOCUMENTS..... THIS IS NOT FAIR....... TELKOM IS QUICK TO TAKE MY MONEY...BUT TO HELP IS AN ETTERNITY.... IM SICK AND TIRED OF THIS......