Telkom refuses to help after hours in queue

On 06 Feb 2016 we have been standing in the queue at a Telkom store in the Avenues shopping centre in Springs for more than 1 hour. When we got to the agent we were asked to produce ID and when we did with a drivers we got the baddest attitude and were told that we need to produce the green ID book. When asked hat the difference was (because banks uses the drivers license card) we got a blunt snotty response. We are the account holders so there is nothing suspect by accessing your own account just to upgrade a line that has been requested a million times before with no help at all.<br> <br> This is the worst service ever that can be compared to Eskom in winter.