Telkom refuses to help

I would rate Telkom “zero” if I could . My landline has not been working for more than two months - I am tired of calling to report the problem as nobody seems able to , or even want to help . I have received numerous text messages to say the problem has been recorded , and even to say that it has been sorted - I have actually called them immediately to report that the problem has not been sorted . As a medical doctor , it is so frustrating because patients cannot call me - because the phone rings , they assume I am not available - and being unprofessional