Telkom refuses to fix my internet that’s not working.

On 8 February I reported an intermittent line with Telkom and got reference ********** 2, the lady on the phone also told me she can see I’m paying for a 10mb line but we’re only receiving a 6mb line from Telkom. Which her Supervisor apparently fixed but that still remains to be seen if true. By Tuesday February 12th I phoned Telkom again due to our telephone line being completely dead and no internet access at all after a bad storm in my area, my router is fine. I tested the phone at a friend’s house the phone is also fine. By the 12th I have not received any feedback on my previously reported fault either and the lady on the phone told me she can’t create a new fault as the first one is still open, but she will add an extra note to the reported fault and a technician will be sent out to the premises to fix the line. I phoned them again the following Thursday asking for a progress report and I was told that the technician was sent out that morning to fix the fault, apparently the fault was not at my house but at the “testing center” and she also stated that the technician will contact me to keep me updated on the progress and give me an estimate about how long the process would more or less take. Friday comes and no internet no contact from the technician or Telkom whatsoever. I call them again, to which the lady on the phone told me that apparently the technician that was sent to fix the fault was not s****ed enough to fix the problem so they need to send a new technician to fix it. I phoned them again on Monday and got told that a technician will be sent to my home to fix the internet connection, so now the fault is apparently at my home again and not at the testing center? The lady on the phone also told me that she will escalate the fault and gave me the reference number ********** . Haven’t heard anything from anyone working there, so I decided to call again today on the 20th and ask for a progress report. And then once again I get told a technician was sent out at 8:10 to the premises. I wait until 15:00 and call again as I have once again not received any feedback and no technician showed up at my home as she asked me when am I available and I said that someone is always home so the technician can come anytime. And then when I called consultant Savannah was kind enough to call the technician for me and ask for a report. To which the technician rep**** he isn’t supposed to work in my area so he went back. They send someone to an area he doesn’t work in then he comes to the area and decides to leave again because he’s not supposed to work in the area? Why bother coming at all. I don’t understand this company and how they choose to operate I really don’t. Extremely unprofessional and I don’t think anyone who works there has any idea about what they’re doing. Telkom expects us to pay for a service they refuse to deliver. The only actual answers I ever get are a technician has been dispatched or will be dispatched. And that’s all. I couldn’t use my internet for 3 days because it was intermittent and now my internet has been down for 8 days. And Telkom refuses to fix it. I’m tired of begging for a service that I pay for. I’ve been a customer of Telkom for years never had to deal with this kind of behavior and I have absolutely no interest in dealing with your disgusting service any longer. I think it’s time to move on to a company who has better customer service, doesn’t lie to me, take my money and refuses to provide me with the service I pay them for and waste my time.