TELKOM REFUSES TO FIX MY DEAD TELEPHONE LINE

Reported fault to call centre after waiting period of over 30 minutes on the 23.11.2015. Phone line is dead-not able to receive/make calls. Received no further communication from Telkom on the status of fault logged. Called again about a week later and spoke to Marcus who escalated the call. Still have not received any sms or any other type of communication indicating that a Telkom technician is working on the fault. I called again this morning after a long wait and eventually got through a very rude agent named Salai. She said that the call has been escalated and there is nothing further she can do to assist me. I have been a Telkom customer to over 10 years. I find this level of customer service shocking! Please give me feedback on when my dead line will be restored?