TELKOM REFUSES TO DO WHAT WE ARE PAYING FOR

My first complaint was on 08/03/2016. NOTHING HAS BEEN RESOLVED BY TELKOM. NOBODY FROM TELKOM HAS CONTACTED ME. IT IS NOW 17/03/2016. This was my Hello Peter post:<br> <br> Every employee in my company has an email address with our domain name hosted by Telkomsa. For more than a week now I'm trying to add a email address for a new employee and nobody at telkom can assist. They are either clueless about what I'm asking, or they shove me between new sales and technical support. Each department tells me to phone the other department. I've even had some telling me that maybe our account isn't with Telkom and that I'm calling the wrong service provider!!!<br> <br> On the 03/3/2016 I emailed a woman (Nomvuyo Kaba) who dealt with my last Hello Peter query, but she also hasn't bothered to respond to my requests or even call me back. What do I need to do to get this email address set up and for some soul at Telkom to give me the username and password. <br> <br> Update:<br> ON 15/03/2016 someone from EasyBill Admin responded to my emails to Nomvuyo Kaba stating this:<br> Candice, I do not know what to do with these as I do not support the below, please speak to Telkom internet <br> <br> PATHETIC!! AN ABSOLUTELY **** ORGANISATION!!