TELKOM REFUSES TO CREDIT MY ACCOUNT!!!!

I have spoken with each of various consultants (interchangeably) and I am at this point livid with what Telkom is treating me as a paying client. Firstly most of you tagged have contributed to this struggle!!! I have cases that have been opened and smses sent that the cases are closed and "resolved". Now how are these cases closed without having reached the ultimate resolution??

Now my cases I'm writing about are that of getting my account to be credited the amount that was debited from my account.

The below has been sent to me;

You have a credit balance of R120.62.

Please attach your bank statement in order to be assisted with your refund.

I also recieved an sms on the 7th of October 2018 which reads;

Hi, please forward us your first page of bank statement for a refund of R163.53 to be arranged to ********** ref: ********** 2Telkom billing.

No payment has been made to my account neither has there been any communication by both these consultants. I have attempted to call Telkom on several occasions, however none of these are yielding any results.

I want my money bac****!!!!! You are all *****!!!