MS
Martie S

1 reviews | Active since Nov 2013

14 Jul 2015, 18:18

Telkom refuses to convert landline to an ADSL line

Telkom has been dragging their feet since 13 June 2015 to transfer the custody of my ACTIVE Telkom land/voice line *** to my ISP Afrihost .<br> <br> Afrihost ***-207974 requested Telkom to convert active landline *** to a 4 Mbps ADSL line on 13 June 2015. Telkom T&C's stipulate that the transfer & conversion time frame for such applications is finalised with 2 weeks to 30 days<br> <br> My ISP Afrihost, has been contacting Telkom in vain to convert the ACTIVE voice line *** to a 4Mbps ADSL. <br> <br> My ISP sent me the link below which obviously describes how Telkom has embarked on a \Go Slow"strategy to prevent other ISP's from competing with them on an equal playing field<br> <br> [URL Removed]<br> <br> This is a typical quasi government strategy . . . you don't fix your department"

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Replies (1)
Telkom
Telkom's reply15 Jul 2015, 07:27
Official
Hello carelscheepers20,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM125637.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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