MS
Marcel S

1 reviews | Active since Oct 2014

12 Sept 2016, 15:00

Telkom Refuses To Come Out

<p>on the 16th of August we ordered adsl on our existing telephone line, we were notified it was activated but we could not get it working on our end.</p> <p>I reported it multiple times, only receiving SMS's that the fault was resolved, but nobody comes out. I have repeatedly requested a technician to come out on site to check why the line is not working and they promise to come, but nobody ever does come out.</p> <p> </p> <p>Since reporting the line, our telephone services have also gone out now, so not even our line works anymore... Telkom has the poorest service in the world... I don't understand why I have to constantly fight to get results...</p>

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Replies (1)
Telkom
Telkom's reply13 Sept 2016, 08:11
Official

Thank you for bringing this matter to our attention.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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