TELKOM REFUSES TO CLOSE ********** ACCOUNT

I REPORTED AND SUBMINTTED ALL REQUIRED DOCUMENT FOR A FRADULENT TELOKOM 8.TA ACCOUNT *** WHICH WAS OPENED 2015/07/16 USING MY NAME. I MADE NUMEROUS FOLLOW-UPS TO CHECK IF THE CASE WAS CLOSED, BUT ON 16 Oct 2015 [Email Removed] TOLD ME THAT NO ONE HAS BEEN WORKINGON MY CASE NO.*** AFTER 2 MONTHS. THIS ACCOUNT IS HAVING A NEGATIVE IMPACT ON MY CREDIT PROFILE AND HAS MADE ME NOT TO EVER RECOMMEND DOING BUSINESS WITH TELKOM ANYMNORE. EVERY MONTH TELKOM KEEPS TAKING MY MONEY FOR THE PRODUCTS I NEVER HAD WITH THEM. THE CALL CENTRE KEEPS GIVING THE SAME STORY BUT NO PROGRESS STATUS.