Telkom refuses to close account

I have tried to close a landline account twice and Telkom continues to keep the account active.<br> The first attempt was at the Telkom shop in Silverton, Pretoria.<br> Second attempt at Telkom shop in Hatfield, Pretoria.<br> Both times i was told it is sorted but the account still seems to be active according to the My Telkom site?<br> Can someone at Telkom please sort this out.