NK
Neena K

1 reviews | Active since Mar 2015

24 Apr 2015, 09:00

Telkom refuses to cancel service

Hi ,<br> <br> This is my second report on Hello Peter regarding the same issue. The earlier one being Hello peter - SM95288<br> <br> After the first post on Hello Peter, Ms.Collen Harris from Telkom contacted me on email asking for id copy to process the request. (No apologies for all the trouble and money I had wasted on them till then!)<br> <br> I sent her the copy and then again the classic! NO RESPONSE.NO ACKNOWLEDGEMENT! NO FEEDBACK!<br> After almost a week,on asking, she confirmed the \The cancellation has been processed and updated with reference ***A"and asked me if she could close the post on hellopeter.<br> <br> However"

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Replies (1)
Telkom
Telkom's reply24 Apr 2015, 12:05
Official
Hello NKRS,

We sincerely apologise for the inconvenience caused.
Your reference number is SM106212.

I made sure this matter has been escalated, our billing department will contact you shortlyto assist in resolving the issue.

Kind Regards,
TM Social Media