Telkom refuses to cancel my LTE subscription

The main reason why I decided to cancel my Telkom LTE home wifi subscription is because of the myriad of problems I faced with the administrative systems of this business every month (i.e. incorrectly charging me, bad service, unable to increase my monthly bandwidth from 10GB to 50GB, etc.). Then when I decided to cancel the line and go with Webafrica, Telkom required me to submit the required documents and wait 21 days for them to process the cancellation. This was submitted on 23.08. Two weeks later, in September, I follow up again with a consultant (ref email ********** who said its with the cancellations department and it will be finalized by end Sep. Nothing happened and Telkom still proceeded to debit my account this month. I enquired and the SIM is still active. This means they don't care to even process the cancellation.

Telkom, you are a ****** useless business. No wonder people like me choose to leave your business, because you are downright useless. I hope I never have to deal with you again in my life!