Telkom refuses to cancel my expired contract

<p>i made a cancellation application in store on the 7th of May 2016 when my contract had expired and Telkom till today has not yet cancelled the contract and now i am being debited 500rands a month for stuff that i can get from them for R200. When i call the call centre the only words i get is that your cancellation is pending and we have escalated the matter</p>