Telkom refuses to cancel my contracts

Hi have immigrated to Australia. While I was in South Africa I tried to cancel my Telkom Mobile contracts. First I was sent back and forth between their call centre and the Cavendish Telkom store. Finally the store told me to fill in a document and said they would submit it on the 12th of January which I did. To confirm that it would be closed I emailed the cancellation email address [Email Removed] on the 13th to confirm that it was received by the cancellation department. They never rep**** to my email and the contract has not been cancelled as I was billed again this month.<br> <br> I am trying to do the right thing and cancel the contract instead of just closing my account but it seems like Telkom does not care about the Consumer Protection Act with regards to contract cancellations.<br> <br> This poor customer service shows how poor Telkom is compared to CellC who cancelled my wife's contract within 48 hours with no fuss.<br> <br> I am now in Australia with two accounts I am being billed for, which the supplier refuses to cancel.