Telkom refuses to cancel my contract (sent 7th Feb 2018). Keeps billing me every month

On 7th February 2018 I filled in a cancellation request form and emailed it to Telkom ( I can provide the original email dated 7th Feb with cancellation form attached)

Telkom simply ignored my cancellation requests and kept on billing me every month (have sent multiple times).

The Telkom stores in malls say that I have to call the call center, and after trying probably 10 time (because it’s almost impossible to get through via the call center), the agent said she will ”escalate” and get back to me, but no feedback since and no cancellation.

Tried the “chat” feature on the website out of utter frustration because the call center is always “experiencing high volumes”, and again they promise to look into it, and escalate, but nothing is being done, no feedback, no cancellation .

How the hell am I supposed to cancel my contract Hellkom!!!!

In the meantime, my account is being debited every month for a service I canceled 7th February 2018! !!!!!