Telkom refuses to cancel my contract

<p>It has now been five months since I cancelled my contract with Telkom (by filling in all the right forms and submitting them online). In that time I have made four follow-up telephone calls to Telkom's call centre, e-mailed my original cancellation to four different call centre agents, complained twice on Telkom's Facebook page and am now making my second complaint on Hellopeter...and my contract has still not been terminated. Instead, Telkom continues to debit money from my account on a monthly basis. The last time I complained on Hellopeter (December 2016) I received a phone call from someone at Telkom who apologised profusely and assured me that the contract would be terminated and my monies refunded. As I sit today, no such action has been taken. As of this month I have started reversing the debit orders but I am still owed money taken from previous months. Please just process the cancellation and leave me be.</p>