Telkom Refuses to Cancel My Account so they can make Money off me

Hi

I have been liaising with Telkom since Aug 2018 regarding cancellation of my Telkom account and they make it impossible to do while they continue to bill me. Please refer to correspondence below. I have had to settle my account, was advised ot go online and cancel and when I do this I am advised it did not go through and have to pay another bill. I have still not received confirmation that my account is cancelled. The service is terrible and I am holding liable as he promised us Telkom clients better service in July 2018 quoted from Business Report "Serame TaukobongTelkom’s new head of customer service, says a dedicated team will prioritise service improvements and communication with customers". Please can this be forwarded to him and if not to the CEO who appointed him Sipho Maseko. I would also like their e-mail addresses if nobody can reolve my incorrect billing issues, cancel my accounta dn refund me all charges since August 2018.

Regards

Mr A Sami

From: Anben Sami Sent: 11 December 2018 08:06 AM To: 'Noluvuyo Lutywantsi (N)' Subject: RE: Proof of payment to Cancel Account : Tel **********

Good Day Noluvuyo

Please note that I have received a sms that I have signed up for a new Telkom product??

Once again I ask if you can please confirm that this account is cancelled.

Regards

Anben

From: Anben Sami Sent: 06 December 2018 11:13 AM To: 'Noluvuyo Lutywantsi (N)' Subject: RE: Proof of payment to Cancel Account : Tel **********

Good Day Noluvuyo

Please can you confirm once the account has been cancelled and give me feedback on the dispute once the 7 days has passed.

I prefer dealing with one person and if it is not you then please escalate this query to your Manager.

Regards

Anben

From: Noluvuyo Lutywantsi (N) ********** Sent: 06 December 2018 11:04 AM To: Anben Sami Subject: RE: Proof of payment to Cancel Account : Tel **********

Good day

Please be advise I am unable to cancel from my side but I sent it to email mobile department who can cancel, service for your **********

Regards Noluvuyo

From: Anben Sami ********** Sent: 06 December 2018 07:31 AM To: Noluvuyo Lutywantsi (N) Subject: RE: Proof of payment to Cancel Account : Tel **********

Hi Noluvuyo

As discussed a reminder to cancel my Telkom account, please confirm once done and I will await feedback regarding my dispute for all charges since the initial cancellation in August.

Regards

Anben

ANBEN SAMI Pre-legal Admin, Subsidies & Client Liaison Supervisor T: + ********** 5472 | F: ********** | C: - E: ********** W: www.sahomeloans.com Download Vcard >>

From: Anben Sami Sent: 04 December 2018 01:40 PM To: ********** Subject: Proof of payment to Cancel Account : Tel **********

Hi Noluvuyo

Please find attached proof of payment as discussed to cancel my Telkom account.

Please confirm receipt and once cancelled.

Please also forward me a reference for the dispute logged for all charges since my initial request to cancel online in August 2018.

Regards

Anben

From: Noluvuyo Lutywantsi (N) ********** Sent: 04 December 2018 12:04 PM To: Anben Sami Subject:

From: Anben Sami Sent: 27 November 2018 03:42 PM To: Anben Sami Subject: Telkom Dispute for Charges logged 27/11/2 ********** 8703

Hi. I cancelled my Telkom account online 3 months ago after paying the amount of R1467.36. I even went to the Telkom store at Overport City Dbn but they advised me it would take 3 months ago and not to worry. All this time you guys have been charging me. Please cancel this amount and my account. I was planning to get internet through you guys but if this is not sorted out urgently I will never deal with Telkom again.

Regards

Mr A Sami

From: ********** ********** Sent: 23 August 2018 12:37 PM To: ********** Cc: Anben Sami Subject: RE: [ ********** 61]Account / Billing Enquiry

Dear Anben,

Thank you for the e-mail sent to Telkom Billing enquiries. Please log onto our Telkom portal www.telkom.co.za for a quicker and faster method to cancel services.

Please note that a 20 business days’ notice apply to all cancellations.

Regards Unathi Ntamo