Telkom refuses to cancel my account (3 months and counting)

<p>I submitted forms and supporting documentation to have my account cancelled on the 30th of September (on account of my emigrating). It is now December and I continue to be billed! All my correspondence (whether it being over phone or email) has been ignored or brushed off. On the 4th of November I emailed the accounts cancellation division requesting confirmation that they had received my request as it has been over 21days– this went ignored. I then called the call centre and was told I cannot speak to Accounts department, “I must just wait”. On the 11th of November, I emailed again and was ignored. On the 14th of November, my husband called just as we were about to leave South Africa and spoke to a Supervisor who stated they had no record of my cancellation request! So we resubmitted again. I emailed again 7 December (including the Supervisor) after receiving another invoice and again I was ignored. I am beyond disgusted and frustrated with the service received and cannot believe I continue to be billed in spite of repeatedly re-sending my paperwork. </p>