Telkom refuses to cancel my account

<p>I have had issues connecting since August. I went into the store many times and asked for help. I could not get anywhere so I decided to cancel my account. Let me just tell you now, I paid may account every month even though I could not use it. September I gave it one last try and could still not connect. So beginning of October I went into the store to cancel. I completed all the paperwork and was told it would take a few weeks. At the end of October I was charged again, which I paid. I was told that Telkom had attempted to call me on my old cell number that I signed up with and not the number I specified on the paperwork. I battled all of October again and was charged yet again. Now keep in mind, at this point I have paid for 3 months (R597) for data I cannot use. So I asked my bank to reverse the debit on 14 November. On 6 November I decide to contact Telkom through their facebook support who responded within 3 days which is great support considering its Telkom.</p> <p>Here is the transcript:</p> <p>6 November 14:12<br />Please will someone contact me about cancelling my data card. You have charged me 2 months now for a card I don't want anymore. And because its TELKOM I will never see that money again. Please just stop debiting my account now!!! I really don't want to have to change my bank account because you cant follow processes. Seriously? Who phones a client on the number they signed up with and not the number on the cancellation form? Do you have idiots working there? No wonder there's so many retrenchments... even telkom knows they will get more done WITHOUT the idiots working there<br />6 November 21:07<br />Hi Amy, we are sorry to hear that. Kindly provide us with the affected number and we will follow up.^MD<br />It's a data card... I don't know the number. You can find it on my ID number though. *************<br />6 November 22:26<br />Thank you for the details, we will attend and feedback you accordingly. ^JM<br />8 November 19:40<br />No1 has contacted me<br />8 November 23:00<br />Hi, we are sorry for the delay, we will follow up and get back with feedback.^TM3<br />9 November 20:10<br />Still no1 has contacted me<br />9 November 23:26<br />Hi, we have requested urgent response from our team, apologies for the inconvenience and the delay caused we will get back to you.^TM3<br />Please remember to phone me at ********** 789. I've told u guys many times I'm not available on my old number<br />10 November 05:38<br />Hi. Thank you for the contact details. ^SN1<br />10 November 22:39<br />No1 has called<br />11 November 04:09<br />Hi. We are so sorry with that experience, we will lialise with our team,feedback will be communicated.^TM3<br />11 November 10:57<br />Are u guys even doing anything?<br />It's almost a week I've been waiting now<br />11 November 14:39<br />Hi Amy, we humbly do apologise for the delay. Please kindly note that your query has been sent to our team feedback will be provided. ^LKE<br />14 November 11:03<br />Still no call<br />14 November 14:30<br />Amy, we are so sorry for this, we know we have been apologizing with no actions, we have now escalated the matter, let me apologize again. ^MB<br />How long should I wait<br />14 November 18:43<br />Hi. We apologisers for the delay. Our agents should be in contact shortly. ^NL<br />Please note that I have put a stop order on your debit order<br />14 November 22:01<br />Hi Amy, we are sorry for the delay. Please note that we are liaising with our team and they will contact you.^MD<br />16 November 20:04<br />No1 has called<br />17 November 02:38<br />Hi,please note that our team are attending your query and they will contact you when there is feedback.^MD<br />Wed 09:58<br />Sorry to have to ask but exactly how long must I wait? I just received another statement from u guys yet I'm battling to get any kind of service<br />Wed 12:04<br />Hi,your query was handed over to our mobile team with reference AI ********** ,sorry for the inconvenience.^LA<br />You keep saying sorry but I get no results. Stop saying sorry and just cancel any accounts I have with u<br />Wed 14:19<br />Hi Amy, we will follow up and get back with feedback. ^ML<br />Sun 15:03<br />You guys have submitted a debit order for R398. Why must I pay for something you refuse to cancel?<br />Sun 17:25<br />Hi Amy, we do apologize for the inconvenience caused. We will send this to our team to assist and provide you with feedback. ^LKE<br />18:30<br />Still no reply<br />Please note that I have requested my bank to reverse the debit</p> <p><br />Do you disagree that I have genuinely tried?? All I want is for Telkom to clear what is inaccurately showing as due on my account, to cancel my account and never contact me again after that.</p>