Telkom refuses to cancel month to month contract due system inefficiency

<p>My 4MB Telkom line has run slowly since I got it (about Jan 2015).</p> <p>To rectify the slow speed(Max of 2.8MB), I tried to upgrade from a 4MB line on month to month, to a 10MB line (Maybe then I'd get 6MB) on a 24 Month contract in December 2015. At the end of the loading process, the consultant told me we had to cancel the contract as my line could not reach a 10MB speed. I was fine with this except that Telkom billed me for the 10MB line as well as the 4MB line in Jan, and it took us till Apil 2016 to rectify all the credits etc. So I am back onto a month to month package of R770 per month.</p> <p> </p> <p>In April I got a wirless Service provider to install a connection for me and I get a stable 3.96MB speed test on my 4MB connection.</p> <p>So on 18 April I sent a cancellation letter through to Telkom's cancellations dept, and got an automated mail saying I would be contacted within 14 working days to finalise.</p> <p>On 30 April, because I had heard nothing, I spoke to a consultant at Telkom Greenstone and she asked me to forward the same letter to her on ********** following which she gave me a refernce number A ********** 5 and assured me it was sorted and I'd be contacted soon.</p> <p>I informed her that since I'm paying a month in advance I had paid in full for April and as soon as I get a final invoice for 1-18May, I would pay it with a smile.</p> <p>On 10 June I received an sms saying: Please call ********** quoting ********** 69764.</p> <p> </p> <p>Telkom had handed me over for May and June's accounts. after a long discussion with a manager at the collection agency they said they'd send me an invoice and statement, and when I called 3 days later they said that file is closed and I should contact Telkom.</p> <p> </p> <p>I have made numerous, lenghthy calls to 10210 to try sort this out. Accounts says I must talk to sales, Sales says I must talk to customer care, and they refer me back to accounts. On 1 occasion I was told that I can't cancel my services as I have a 24month contract from December2015-December2017... The 10MB contract that was supposedly cancelled.</p> <p> </p> <p>Am I expected to pay a month to month contract for 24 Months because Telkom is incapable of cancelling a contract they created in error?</p> <p> </p> <p>I will not be held ransom due to a corporation's ineffeciency!</p> <p> </p> <p>As soon as I get a final invoice for 1-18 May 2016, I will pay it, and change this rating... But after the last 6 month's I am becoming doubtful of Telkom having anybody capable of rectfying this situation.</p> <p> </p>