Telkom refuses to assist with services that are being payed for

Telkom refuses to assist with services that are being payed for. Since the beggining of the month there has been a "general fault" in our area and when i am trying to use the alternative sim card that they have given, they do not want to activate it or allocate my data as payed for. They have made me spend almost 2hours on the phone trying to resolve but still they do not care. Technical department, a lady by the name of Cindy was abrupt and rude. She did not want to assist me. What is the way forward from this? This country needs to come together and take Telkom off our map. i am not the only one thats suffering this way but our civilians enjoy the pain and frustration that we go through