Telkom refuses to assist me with valid complaints

<p>I have logged 4 complaints withing the last month and still no assistance has been received, first they try to contact me on an old number and then cancel my order without notification. Then they reissue the order and sent an sms confirming my line installation, no technician shows up to complete the installation, then they again place my order on hold with no notification, then when i call the call centre and request a manager, no one contacts me, yet i receive a bill when i don't have service? Now it has been 3 business days no contact has been made regarding my line transfer... If I cannot be assisted I require Telkom to make contact to cancel my services that I am not receiving. Why am i being held hostage when the service I require cannot be offered to me. Reference numbers (order ********** 23), HP escalation AI ********** . </p> <p> </p> <p>Last Message received 10/12/2016 and still no response, </p> <p>Official private business reply:<br />Good day Ashaan,</p> <p>Thank you for making contact with us.</p> <p>Please be assured that this matter has been escalated directly to my manager, he will get our Fulfillment team to follow up on this issue...<br />We apologise for any inconvenience caused.</p> <p>Kind regards,<br />Ilhaam<br />Telkom Social Media</p>