Telkom refuses to assist in wavering an amount

I received my invoice which stated that I owe money of which I did not agree too with you guys. I then called the call center and logged a case on the 4/12/2015 (case ***) to get this R349 wavered from my billing account. I called about 4 times since then to get this matter resolved, as I am unable to use my other data as I did not want to tap into the 5 gigs that I refuse to pay for. I spoke to Sydney Dube ( a manager /supervisor ) who advices that I should continue using the data and I will not be charged for it as it was not my problem. <br> I was also advised that clients who happened to have the same issue as I were smsed and advice this problem would be resolved. I did not receive this sms nor have I agreed to this large purchase on my account. I still have not received any help with regards to this issue and I will not pay for this bill that I did not authorise!!!!! I've spent over a week calling you guys and quite frankly I'm tired of this whole thing and the debit date is for the 21/12/2015.<br> I will be putting in a stop order till further notice as I refuse to pay for something I did not agree to!!!<br> <br> Can somebody kindly assist me!!!!!!