Telkom refuses repairing line

I reported my telephone line very noisy and the internet does not work because of this. I reported it on the 19th. It is the 26th today, This is not on, Telkom you going to retrench much more people if this is your kind of service. I use the ADSL line mostly and I am going to Neotel now. Much better service and a company who looks after there interest and most of ALL THERE CUSTOMERS WHO ACTUALLY PAYS EVERY POEPLES SALARY.