Telkom refuses payment

<p>My wife has a telkom account that I use I went to telkom and they say I should call 180 I called twice yesterday and was told a manager will call me I called again today all I want to do is make a payment on thos account but they refuse to give me a reference almost like I can rob a bank with a reference but telkom whats to switch account off due to none payment but they refuse me when I want to make payments vas my wifes out of country but if use put bad credit on her itc I wont leave it because use refuse payment when I want to make it</p>