Telkom *****, refused to cancel contract activated without my consent

I made an Enquiry regarding one of the mobile data contracts on 05 Nov 2024. The sales consultant then completed my details. Towards the end of my call, I asked him to cancel because I wanted to go at another service provider. He then without my consent activated the contract. I then called the customer service who told me the wanted my bank statement to cancel the contract. Why, I asked because wanted to report the consultant for *****. Telkom can only cancel if I give them my bank statement and they can't cancel the contract or take against the consultant. Now I must pay for three months before ***** can be investigated. WHY?TELKOM YOU ARE PROMOTING ***** WITH YOUR EMPLOYEES.