Telkom refuse to take accountability for damaging my router !!!

It has been almost 3 weeks since Telkom decided to re-create by ADSL port without my permission. This resulted in damages to my router. They are still investigating 3 weeks later ? Telkom need to pay for their mistake and answer my email questions instead of ignoring me. If they fail to do so by close of business Thursday 31 August, I will report this matter to ICASA for further resolution.