TELKOM REFUSE TO SPEAK AND RESOLVE *****

Good day TELKOM, Hereby I am loading an official complaint. I have been in the process of canceling the account now for 3 years in a row. Calling, e-mail and even store walkins fail miserably.By looking up the database you should find the required information, and perhaps why you NEVER cancel the contract, but keep on deducting monthly subscriptions. I have tried in the month of July 2020, December 2021 from what I can find from my password resetting codes.I lost all my reference numbersStill no cancelation Now, again, I ask you to cancel the account I called 3 times now, TELKOM remains silent for 2 minutes plus, refusing to answer my callsThe call backs I do go silent the moment I explain there is ***** on my side.ONCE I got a person willing to answer and the ***** department number was 01213.That number does not exist. Can anyone help me please? My personal information has been ****** and I am not able to get this account closed. I am not even able to get the account number due to the unresponsiveness from TELKOM employees. The website is structured in such a way that you can do absolutely nothing to resolve an issue like this. Is this designed on purpose to allow people to get away with things like this? Regards Julian