Telkom Refuse to refund me

<p>I have recently had a terrible experience at the Telkom Clearwater Branch and I am hoping that you can assist me. I am a small business owner and went to Telkom today to purchase some Virtual Reality Ready phones. I asked the lady who helped me for a cheap phone that is virtual reality ready, and she said that the Huawei P8 Lite was the phone I should get. I then purchased 4 x Hauwei phones. I told the sales lady I am in a hurry and there is no reason for her to open the phones. She then proceeded to open the phones, and activate the sim cards (I said to her I don't need sim cards since I will not be using the phones, it is purely a display for Virtual Reality).</p> <p>She opened the phones, and activated the phones. I came back home opened one of the phones and tried to install a virtual reality application on it, and found out that it was not Virtual Reality ready. This happened at 10 am this morning at around 11am I was back at the shop, and asked to get a refund. The lady said that she will get the manager to come and talk to me.</p> <p>Yvette Joseph came to assist me, but immediately said to me that she cannot refund me for the purchase since I opened the phones, and because it is open she cannot resell it.</p> <p>I explained to her that I did not open it, and that the sales lady actually opened it<br />I explained to her that I specifically asked for a cheap virtual reality phone, and was told that the Hauwei P8 Lite is VR Ready and it will work for me.<br />I was at the telkom branch from 11 am to 3pm trying to sort it out, but was treated very unprofessional.<br />During this I phoned telkom sales, they confirmed to me that I am entitled to a refund (I tried to explain it to her but she just turned a deaf ear).<br />I asked for the Terms and Conditions of Sales, and the refund policy which she refused to give me.<br />This whole exercise today could have been avoided if the sales person assisted me with the right phone, and the phones I was asking for.</p> <p>Is it possible for you to assist me with this matter Urgently, and assist me with the process of getting these phones refunded as soon as possible. </p>