telkom refuse to help customers

I have no words to describe the type of service I receive from Telkom I spent a week being told to call sell direct then to call 10213 then being told sorry new sales lets transfer you then I get through to billing who then say sorry we cant help you the only thing you people seem to get right is shifting responsibility from one department to the next avoiding me at every moment you get then want me to stay on line to rate the agent which does not help me in the slightest.

All im after is a copy of my renewed contract or proof of purchase to complete a claim but this seems to be an impossible request. Is it that you don’t have my contract renewal with you guys. Or is the only time you are able to assist is when I refuse payment until I have the help I need. I would hate to go this far but it seems like the only way I get your attention.