Telkom refuse to help customer.

Refused service!!!!!!!!!!!!!!!!! Currently have 2 Telkom accounts. ADSL at home and contract cellphone that is past due for upgrade (Month 2 month currently). App**** online for new contract, Service consultant called me back today asked few basic security questions and verified that I'm approved for new contract but that my account is blocked due to previous failed attempts by someone verifying security questions. Only way to sort it out is to go to branch to verify my ID. So I did get in my car, drove to Telkom, Just to be told that they cant help me. I must wait 2 weeks and try again. Unbelievable!!!