Telkom refuse to fix broken pole

The physical telephone pole at the bottom of my garden became damaged in the wind and the box containing the electronics at the top was broken. There are now exposed and damaged wires. Although the internet works, when the wind blows or it rains the line quality drops to unusable. Despite numerous attempts to interest Telkom in this, all they do is give me a fault number, and then once I put down the phone, send an SMS to say the fault is restored. <br> Since 12 January I have reported this three times, all the do is close every report the moment I make it.<br> The call centre agent told me Telkom only fix connections, they are not willing to fix THEIR OWN DAMAGED POLE.<br> I am frustrated beyond speech. Is there anyone who can help Telkom understand what a broken pole is, that it is their own pole, and that it needs to be fixed?<br>