Telkom refuse to fix ADSL line

Item: Telkom
Rating: 2
Author: Luciemarie S

Hello Peter,<br> <br> In Nov 2014 Telkom convinced me to change over from a 4mbps ADSL working line to a 10mbps ADSL line that does not work. Yet each month they have no problem to collect my debit order from my account. My ADSL is out of order now for 7 days. I logged a call last week Wednesday 27 Jan and till today NOTHING has been done. I got an sms to say the line is working, yet the red light on my router is on. I have reset the password, tried every thing from my side, but nothing works. Telkom claims they \called"me on Saturday 31 Jan at 11am"

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Replies (1)

Telkom's replyOfficial

04 Feb 2015, 14:23

Hello windverw,

Thank you for making contact with us and taking my call

Apologies once more for the inconvenience caused, I have, as discussed escalated the incident with request to log a dispute with credit management, i have provided all contact details and requested to provide feedback as soon as possible.

***.

Have a fantastic day!

Regards
Keagan Moses
Telkom Social Media Team

Telkom's reply04 Feb 2015, 14:23

Official