Telkom refuse to close my account and *****s money

On the 30th of November 2017 I requested to close down my telkom account through an agent called Nokuthula Yona ********** I send the completed form to her and to ********** By the 1st of Feb 2018 the account still was not closed down and I resent the completed cancellation form to a Nwabisa Lane ********** after a telephonic recorded conversation. THEY WERE STILL DEBITING MY ACCOUNT. I followed up thereafter on the 14th of February 2018 as well as on the 27th of February 2018 via ********** I even resent the completed cancellation for AGAIN. I then received a cancellation reference number: ********** 69A as well as a charges dispute reference number: ********** 2 on the 27th of February 2018. On the 18th of April I realized YET ANOTHER debit order of R400 was deducted from my bank account in April and the another one yesterday for May.

TELKOM you literally are *****ing thousands of rands from me and I will consider legal recourse now. Horrible service and this is theft.