cB
craiga B

1 reviews | Active since Jun 2011

18 Jun 2015, 19:10

TELKOM REFUSE TO CLOSE MY ACCOUNT

Im very unhappy with telkom service. i have a landline with telkom which i want to cancell but telkom says they cant so they keep on charging me every month.<br> <br> It all started when i requested an ADSL line with MWEB.<br> I ordered a uncapped adsl line with mweb but unfortunately they couldnt install it because of signal problems. i then cancelled the contract with mweb and no longer had use for the landline from telkom so i asked them to cancell it. they didnt cancell the line said i need to give notice and i syill have an active adsl line with mweb. <br> i foned mweb again and the told me the line was cancelled long ago.<br> i went back to telkom and they said i shud write a letter and they will fax it to there accounts department but the line can only be cancelled with one months notice. i said fine but pls cancell after the notice.<br> <br> its been 3 months now and my line is still active.<br> telkom says they will still bill me every month and if i dont pay they will blacklist me.<br> <br> i really need help cause i feel telkom is one useless company with alot of *********** people who dnt know what they doing.<br> <br> please help me close my account.<br> ***<br> <br> c bennett<br> ***

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Replies (1)
Telkom
Telkom's reply18 Jun 2015, 20:25
Official
Hello craigben02,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM118951.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team