Telkom refuse to change my package for almost a month

Trying to change my package since 6 April 2020.been sent to all divisions and not one person has a clue what they are doing. They are refusing to change my package. They asked my ID and everything via email and still asking me to call another division and again requested to email the request. They are refusing to change my package and I put a stop order on the debit order. They must sue me until they fix their problem