TELKOM REFUSE TO CANCEL OUR SERVICE/IGNORE OUR REQUEST

I emailed Telkom on the 24th of February requesting to cancel one our lines. I have had no feedback from them since, I have tweeted them and sent the email again, twice since the last email and this time with an accompanying form which wasn't needed the first time round! I have tweeted the form, emailed the form, tweeted the form only to receive an email back telling the mail box is full and cannot receive any more emails. The email address that was given to us was ********** and we were told to include the number of the account wishing to be cancelled and the accompanying ID documents, that is all. I have since downloaded the form which wasn't needed prior, and as mentioned, sent through twice, with the ID documents. We are still receiving a bill for the said line which I will not pay until Telkom acknowledge our termination of service which was sent on the 24th of February. In the interim they mixed up our accounts and stated the line could not be canceled as it was linked to Mweb and for our ADSL line (this is just laughable) Firstly the line in questions in a different number, situated in Johannesburg, secondly, the line we are trying to cancel is in Magaliesburg and as far as my knowledge goes, ADSL is not available in Magaliesburg, at least in the area our other line is at. It is in the middle of no where. Telkom, really? So after that I confirmed the number again via Twitter as this was where the message relating to the ADSL line was sent, gave them the number in question that was meant to be terminated, was told they would look into it... well, I am still waiting and since then, NOTHING. Instead we have another bill which should not have been sent had someone done their job. I am appalled, disgusted and FED UP with Telkom. SORT THIS OUT NOW.