KB
Kristi B

1 reviews | Active since Apr 2015

17 May 2015, 13:37

Telkom refuse to cancel account

Hi<br> <br> No telkom (igsaan damon and ruksana yunus and buyie nsibanyoni), please stop lying - the matter has not been escalated and my account has still not been closed. I again received an invoice for May 2015 now, after having cancelled my account with telkom 3 times per week since December 2014. <br> <br> I have written formal letters, sent emails to every telkom email address I could find, written on Hello Peter, called all the telkom numbers I could find (with someone answering phones less than once in every 10 phone calls) and still you do not cancel the account. <br> <br> I am now corresponding with my lawyer to investigate legal action. Just to cancel a telephone line!<br> <br> By the way - don't send me texts like a child - I have repeatedly told you my mobile number has changed! Send me a written email or letter, even informal businesses understands this and are more professional than telkom.<br> <br> ref account number *** inv, number 505A***I<br> meaningless reference number: SM102360

0
Replies (1)
Telkom
Telkom's reply18 May 2015, 13:53
Official
Hello kmarnewick,

Hello kmarnewick,

Apologies for all inconveniences caused.

Rest assured that our Cancellations Team are addressing this matter and will provide feedback soon.

Ref: SM102360

Kind Regards
Tebogo Nash
Telkom Social Media