TELKOM REFUSE TO ACKNOWLEDGE MY COMPLAINT

So after, 3 hellopeter complaints reviews,2 facebook posts on Telkom's page, several emails to the [Email Removed] &no joy with trying to call, I have still not received any feedback or call. its always the same \ we will provide feedback soon"line but no-one ever provides feedback& its more than a month that I am now begging Telkom for assistance &a resolution to my complaint.<br> COMPLAINT ***<br> Almost 2 months ago I got a call from Telkom mobile to renew my contract and as I had such great service the previous 2years I agreed.<br> I was offered a Sony M4 Aqua with 1GB and 100 minutes for R299 pm. I was informed that only after using additional calls or data usage would increase my bill amount.<br> I even asked the sales person to confirm this about 2-3 times as I was told the call is recorded &legally binding . I have not used any additional data or calls. <br> My first bill was R900 (I assumed due to pro-rata it was that much) but this month its over R600 this is not what I was promised or agreed to. I hardly get calls as almost all my calls go to voicemail. Please listen to the call before contacting me. <br> This is misleading product and billing information &not what i agreed to!"""