TELKOM REFUSE

My wife has account by Telkom Mobile on contract. I asked her to close the account because of bad service for the past year. We went to a branch(Mall of the South) and they said they don't deal with closure of accounts but we should phone the customer care line(082180), which we did. They gave us a figure of: R3624.11 ref ***. This was some time ago. <br> <br> We have been doing follow ups since. Now Bianca Delo Retention Agen, is telling us that that which we requested the first time as to close the account is invalid as it was a settlement amount and not a closure amount. We have reequested this account to be closed completely but we seem to be going in circles.<br> <br> Can someone please help as this is very frustrating. We are now told we need to pay more money. We can't afford to pay money for no reason as we did our part and requested the account closure.<br> <br> We filled in the forms at Mall of the South as requested by Telkom after paying the oustanding money.