Telkom refusal to fif line faults

My internet line went out on the 14th of June. The fault was reportted through all revlevant channels. One day I am infored that it is an area outage and later on that same day that the area outage has been reaolved and that now it is a line outage. They have apparently escalated to the tier 2 cable people who are now waitng to acknowledge the fault. Its been a week and a half and there is absolutely no interest in getting my service reatores. I work from home and thos ia costing me 1/4 of my earnings for the month. Please get this sorted out immediately