Telkom refusal to compensate for 3 weeks without service

<p>Telkom Nommer (modem) ********** 567</p> <p>2016/12/23 Me: Log call with Telkom.</p> <p>2016/12/23 Telkom: Your query will be attended to. Your case number is ********** 2.</p> <p>2016/12/27 Me: Can you please let me know when case number ********** 2 will be attended to?</p> <p>2016/12/29 Me: When will call ********** 2 be responded to? I have been two weeks without internet. I am now taking this also up via Hellopeter.com and on the Telkom Facebook page. This total lack of service is ridiculous.</p> <p>2017/01/03 Me: Can you please indicate when reference ********** 2 or reference number AI ********** will be attended to?</p> <p>2017/01/04 Me: Can you please indicate when reference ********** 2 or reference number is AI ********** will be attended to? I have had not internet service since 2016/12/19.</p> <p>2017/01/05 Service restored.</p> <p>2017/01/05 Me: Emailed Telkom requesting rebate on monthly fee.</p> <p>2017/01/06 Me: Case no ********** 2 was logged by me as I had no internet access from Telkom from 2016/12/19. The service was restored on 2017/01/05. Due to the lack of service I was only able to use 19 Gb of my 50GB package. I hereby request a rebate on my account (see invoice attached) for the 30 GB that I could not use. According to my calculations it amounts to R 420-00.</p> <p>2017/01/06 Telkom: Your case no ********** 2 @ Telkom Mobile is resolved. Please call 081180 for further information</p> <p>2017/01/06 Telkom: Kindly note that we cannot rebate/pro-rata the data.</p> <p>2017/01/06 Me: Please then indicate what you propose to do to compensate me for the fact that I have paid for a service and for 18 out 31 days there was no service.</p> <p>2017/01/06 Telkom: Please see below notes on your case notes</p> <p>Notes: called client to schedule appointment client said issue has been resolved but he would like to be refunded for the data that he did not use for the hole month.</p> <p>2017/01/06 Me: Your reply does not answer my question. I requested that I would like to be compensated for the fact that I was without internet for the period 2016/12/19 until 2017/01/05. Mosima Bopape rep**** “Kindly note that we cannot rebate/pro-rata the data.”. My question to Telkom is “ Then please indicate what you (Telkom) propose to do to compensate me for the fact that I have paid for a service and for 18 out 31 days there was no service.”</p> <p>2017/01/06 Telkom: As per our telephone conversation, please see below new case number that was logged for you. Case number: ********** 1</p> <p>2017/01/09 Telkom: Please find your data usage report.</p> <p>2017/01/09 Your case no ********** 1 @ Telkom Mobile is resolved. Please call 081180 for further information.</p> <p>2017/01/10 As response to Case number: ********** 1 you provided me with a data usage report for the period 2016/12/23 to 2016/12/31 and indicated that Telkom will not compensate me for the fact that I was without internet service from 2016/12/19 until 2017/01/05. I do not know where the alleged data usage is generated as I had no internet access for this period as is evident from the numerous calls I logged and followed up over this period (see call history below). It must also be noted that there were numerous other Telkom users in Gerardsville that were also without Telkom service for the same period and also logged numerous calls with Telkom. Even if I would accept that maybe my router did somehow connect with Telkom (MTN tower) and I work on the data usage (115 MB over the 9 days) and the seconds of each connection as provided in your report it means that the average connection was at 0. ********** 931 MB per second, hardly a service level to be proud of.</p> <p>Please provide me with a data report for the period 2016/12/01 to 2016/12/31 as well as for 2017/01/01 to date as I am preparing to log a complaint against Telkom by the Independent Communications Authority of South Africa.</p> <p>2017/01/10 Telkom: Subject: [0][ ********** 59]Rebate for services not rendered 2016/12/19 to 2017/01/05 (ask for identification data)</p> <p>2017/01/10 Me: Provide Telkom with identification data.</p> <p>2017/01/13 Me: Please provide me with a call number as well as an indication when or whether Telkom will respond to my request.</p>