Telkom refusal to cancel my account

Item: Telkom
Rating: 1
Author: Greg H

On the 5 May 2018 i cancelled my 2 telephone lines with Telkom. I asked for them to be put into the holding pool and have since received sms confirmation of the service being resolved. This is not what has happened. I continue to be billed and Telkom REFUSE to put the lines into holding. I have called every month only to be sent round and round the call center without help.

Telkom is refusing to cancel my accounts. How can this be resolved?

Helpful (0)

Replies (2)

Telkom's replyOfficial

20 Aug 2018, 12:51

Good day Greg

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

Telkom's reply20 Aug 2018, 12:51

Official

Good day Greg

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

Greg H's updateReviewer Update

27 Aug 2018, 15:25

Hi Charl It is now 7 days later and still no form of contact with Telkom with regards to this matter. I have just received a rude phone call from the Telkom sales department trying to sell me another product. I want this matter resolved. I have all the necessary references with regards to my cancellation. All i require is a competent person to complete my cancellation with Telkom

Greg H's update27 Aug 2018, 15:25

Reviewer Update