Telkom Refusal To Cancel Line

I had a rushed change of address from 1 February 2015 but I have been trying to cancel my line rental with Telkom from the second week in January when I knew I had to move.<br> <br> At that time Telkom confirmed the line first had to be handed back to them from my ADSL service provider. The internet service provider was informed on 19 January 2015 and confirmed the cancellation of my ADSL subscription on 3 February 2015. Following this I again attempted to contact Telkom to cancel the line from the original date. <br> <br> Their contact centre has terribly long wait times and as such I have submitted several requests and complaints through their self-help website to cancel this line. No feecback has been received. No other method of communication is provided. As such I have simply given up other than to submit a further complaint with each months invoice received.<br> <br> Telkom has now sent a letter of demand for payment or to impair my credit record. Again no direct contact details were provided. The letter is vague simply stating that relief can be sought from an unamed unspecified authority or ombudsman.<br> <br> Complaint: 10 March 2015<br> Complaint: 12 April 2015: ***<br> Complaint: 11 May 20