Telkom refund ticket not being resolved

I canceled my Telkom during May 2018 for end of June 2018. Since I was aware of all the horror stories before hand I did everything according to their guide and even followed things up twice during the last week of June. I was then assured everything went smoothly and the cancellation will be done.

To make a long story short it was a hassle to get the line canceled at the end of the day. They continued billing me for months and I was then advice to pay the invoices that accumulated after the cancellation date because their system can now only process the cancellation if the account is paid up. I must then log a bill dispute and the money will then be refunded. So I paid the R520 to make sure the account is positive. The line was then canceled as promised.

Since then I have logged a bill dispute ticket on 24 August (Ticket ********** 2) but have still not receive my money. I followed it up on 26 September and the call center person created another ticket that was suppose to get it sorted (Ticket ********** 6).

These days I follow the last ticket up weekly but every time the ticket just get escalated. I will never do any business with Telkom.