Telkom refund taking over a month

<p>I am very dissappointed with the way Telkom has handled my refund. I open a case 1st week of Jan and it's now mid Feb, I still dont have money. Each time the agents open and resolve the case but the money is still not reflecting in my account. I have to follow up with Telkom all the time and now is giving me a solutions. Today I am calling again and I am being told they are opening a new case cause the refund was done to my account which doesnt make any sense cause I closed the account last year October.... This is frustrating and dissappointing....</p> <p> </p>